SUPPORT Tracked customer help
HOW CAN WE HELP?
Signed-in customers can place billing, technical, refund, privacy, and account questions directly into the tracked support queue.
Contact BIO//IRL
Open My Pages, scroll to Account Support, choose the request type, and submit the details. You receive a ticket number and can follow its status from the same account.
Sign in and open a support ticket
Account data deletion
Choose Privacy or data deletion request. We verify account ownership before deletion and will identify any billing, security, or legal record that must be retained.
Urgent safety or abuse reports
Use the tracked support form and put URGENT SAFETY in the subject. Include the permanent scan address and a clear description so operations can review and unpublish the destination when necessary.
Before submitting
For QR issues, include the file format, printed size, material, lighting, and the device used. For billing, include the order reference but never send a full card number or password.