REFUNDS Digital launch policy
REFUNDS & CANCELLATIONS
Clear rules for digital plans, gifts, renewals, duplicate charges, and service failures.
Before first publication
You may request a digital-plan refund within seven days of purchase if the page has not been published. An unclaimed gift may be cancelled by its purchaser within the same seven-day period.
After publication
After first publication, change-of-mind refunds are not offered for the digital term already made available. Confirmed duplicate charges, billing errors, and a material failure by BIO//IRL to provide the purchased service will be reviewed promptly.
Renewal purchases
A separate renewal checkout, when offered, starts a new paid term and does not create a recurring charge. Contact support promptly if you believe any charge was incorrect or unauthorized.
How to request review
Sign in to My Pages and open a tracked Refund request. Include the order, date, and reason. Approved refunds return only the amount actually paid, normally to the original payment method, subject to applicable law.
Physical products are not sold at launch, so no physical-product return policy applies to current customer purchases.